Work Force Management Analysis - (Vn- Based In Ho Chi Minh)

Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/04/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

• Provide business insight through metrics, reporting, and variance analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Analyze and present relevant data in easy to understand format/dashboards to aid timely decision making, provide insightful discoveries and recommendations and optimize processes
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Yêu cầu

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
• Proven experience in overseeing the design, development, and implementation of contact centre operation.
• Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the language of supporting market.

Quyền lợi

Very Attractive salary & benefit (ESOP) (from 12mil)
Working hours - Monday to Friday
Permanent job / Full time
Friendly team and creative atmosphere
Regular assessments and salary reviews
FREE coffee, snacks, parking fee, no dress code required
Team building, company trip, monthly party, YEP, Company sharing,...
Accident & healthcare 24/24 for employee

Thông tin khác

Mức lương
Thoả thuận
Số lượng tuyển
3 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Quản lý / Giám sát
Giới tính
Không yêu cầu
Kinh nghiệm
2 năm

Thông tin chung

Ngày hết hạn: 20/04/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

WHO IS TDCX?
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 350 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.Level 9, Axiata Tower, No 9, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia

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