Academic Specialist - Wall Street English Vietnam

About Wall Street English
Wall Street English Vietnam is part of Wall Street English International, with a proud presence of 7 centers across Ho Chi Minh City and Binh Duong province. For over 12 years, we have supported more than 30,000 adult learners on their journey to mastering English. As a trusted provider of English language education, we combine global standards with local expertise to help students unlock life-changing opportunities.
Job Content
Key Purpose of the Job
As an Academic Specialist at Wall Street English Vietnam, you will contribute to ensure consistent academic quality and adherence to Wall Street English standards through classroom observations, quality audits, academic reporting, and operational support, while providing objective insights to support coaching and performance management decisions.
Key Areas of Responsibility
1. Quality Assurance & Academic Excellence (50%)
Serve as a brand ambassador of the Wall Street English learning method and uphold academic standards across assigned centers.
Conduct scheduled classroom observations and academic audits to evaluate adherence to Wall Street English teaching standards and learning methodology.
Complete audit reports and evaluation forms following observation sessions, providing objective findings and recommendations.
Monitor consistency of teaching quality across centers and identify opportunities for improvement.
Provide observation findings, quality insights, and development recommendations to Academic Trainers to support coaching and capability development initiatives.
Support Academic Managers by providing quality data and audit findings that contribute to performance review and talent development discussions.
Promote a culture of continuous improvement through quality monitoring, observation, and constructive feedback.
2. Teaching Engagement & Service Continuity (43%)
Maintain direct teaching responsibilities (at least 09 hours per week) to stay connected to students and pedagogy.
Step in to provide timely class coverage as needed, ensuring continuity of service and minimal disruption to student learning.
Model teaching excellence and learner engagement in every classroom interaction, reinforcing best practices and setting the standard for peers.
3. Academic Standards & Operational Support (7%)
Act as a secondary support for Level Checks across centers, ensuring consistent application of academic standards.
Support the Corporate Team on oral placement reviews and workshops when needed.
Assist the Academic Delivery function with strategic projects aimed at improving teaching quality, learner satisfaction, and process efficiency.
Support academic operations through administrative coordination related to:
Class scheduling
Staff attendance tracking
Resource planning
Academic reporting
Dashboard updates
The above responsibilities reflect key expectations of the role but are not an exhaustive list of all tasks that may be required.
Know-how and Competency Requirements
Minimum Relevant Experience
Minimum 2 years of teaching experience and relevant working experiences.
Minimum Academic Requirement
CELTA, TEFL, or TESOL and Bachelor's Degree.
Required Competencies
Passion for Wall Street English.
Strong interpersonal and communication skills.
High emotional intelligence and empathy.
Passion for educational excellence and continuous improvement.
Strong integrity and professionalism.
Able to work independently and manage tasks autonomously.
Strong understanding of learner-centered teaching methodologies and academic quality standards.
Ability to analyze classroom performance and provide objective observations and recommendations.
Strong communication, organization, and stakeholder management skills.
Willing to travel to any WSE center on scheduled working days.
Benefits
Opportunities for promotion and quarterly salary reviews based on performance
Personal insurance package from the first working day,
100% salary during the 2-month probation period