Account & Service Operations Manager (PCB Industry)

Operational Leadership & Account Service Management
Direct and optimize daily workflow activities across the department, ensuring strategic allocation of duties, task mentorship, and performance tracking for a team of 5 operations staff.
Serve as the primary operational liaison for key global electronics accounts (OEM/ODM manufacturers of laptops, mobile devices, and printing systems), nurturing long-term strategic satisfaction and retention.
Oversee contract execution, commercial quotation verification, shipping schedules, and issue resolution processes throughout the complete order lifecycle.
Cross-Functional Coordination & Delivery Control
Collaborate closely with internal factory units-including Production, Planning, QA/QC, and Logistics-to monitor production milestones, prevent potential delays, and guarantee punctual dispatch.
Supervise daily quality verification and validation routines to maintain high-precision standards and continuous operational transparency.
Lead the investigation and resolution of quality escalations and client complaints, tracking root-cause corrective actions until total closure.
Performance Monitoring & Executive Reporting
Monitor operational metrics, order completion rates, and service-level indicators; compile structured reporting dashboards for executive board evaluations.
Facilitate efficient communication channels across manufacturing units to unify target alignment with corporate quality benchmarks.
Compliance & Process Governance (HSF / HSPM)
Oversee factory-wide control and segregation of Hazardous Substance Free (HSF) and Hazardous Substance (HS) materials to avoid cross-contamination risks.
Drive internal awareness, training programs, and compliance adherence related to Hazardous Substance Process Management (HSPM) protocols.
Execute additional managerial tasks and strategic assignments as instructed by senior management.