[AEON BINH TAN] DIVISION LEADER - HOME APPLIANCE - MULTIMEDIA
(Số 1 đường số 17A, Khu phố 11, Phường Bình Trị Đông B, Quận Bình Tân, TP. Hồ Chí Minh)
Work Location: Aeon Bình Tân - No.1, 17A Street, 11 Quarter, Binh Tri Dong B Ward, Binh Tan District, HCMC.
Operations duties
- Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Operational equipment, lighting and fixtures, floor, backrooms... are in good conditions.
• Fire safety procedure is carried out properly.
- Order stock directly with Suppliers; verify and approve inventory orders raised by Group Leader(s).
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
Customer service
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
Sales
- Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
- Overall plan and supervise the execution of promotion schemes.
- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
Manpower management
- Plan Monthly Division's duty roster and manpower schedule, ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff and Promoter's attendance and attire.
- Be responsible for Group Leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, train and develop staff in order to encourage their development.
- Identify potential staff for succession planning purposes.
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Job Requirements:
University/ College degree.
At least 03 years of related experience in retailing business or supermarket environment and 01 year experience of managing a team of at least 5 staffs.
Experience in electronics retailing.
Strong analytical skill, good at data/figures.
Good presentation, problem solving and sales skills.
Good at English.
Customer service minded.
Computer skill (Word, Excel, PowerPoint).
Please send CV to [protected info]
Từ khoá:
HOME APPLIANCE - MULTIMEDIA