Aftersales Technical Service Supervisor

• In charge of warranty activities inside Asia-Pacific Market
• Handling weekly, monthly meeting with Market to collect information, update pending issues and align action together
• Visit the Dealers/ Importers to resolve technical problems or check and analyze the problem in depth
• Work with Customer Service team to handle the hotline cases from Market: analyze data, define and arrange necessary actions in order to:
o Provide best service, solution to Customer
o Full understanding what happen in the Market (in terms of technical)
o Well communicate with Quality or R&D about the technical issues on the Market: searching for root cause, defining solutions, defining necessary actions toward Market (if specific action to used bikes, such technical update, campaign, or any promotion action)
o From the result of working internally inside factory, to summarize, feedback, guide/ instruct to Market the standard procedure to manage technical cases.