Area Operations Manager (Contract Logistics - Freight Forwarder - Hanoi)

General Description
- Be fully responsible for Contract Logistics Operations in all areas of assigned operations sites.
- Develop and execute operations strategies to grow market share and achieve financial/profitability in Department.
- Manage selected key account customers with the objective of retaining and growing the business.
- Lead the team to meet or exceed company objectives in area of quality, productivity and efficiency to highest benefits while maintaining customer satisfaction.
Specific Accountabilities
1. Customer Relationship Management:
- Lead the commercial discussion witch customers for contract renewal activities or additional service requirements for appointed key accounts including operational performance reviews, business reviews, solution proposals, and negotiations.
- Develop and maintain strong strategic relationships with key customer stakeholders, acting as the primary point of contact to understand customer business needs and ensure long-term partnership growth.
- Professionally represent the company in all customer-facing meetings, business reviews
- Be the escalation contact point for the customers about all issues, initiatives, and new projects
- Monitor customer contract compliance, profitability, and account performance, providing suggestions / recommendations to management on commercial strategies, pricing adjustments, and risk mitigation actions.
2. Operational Performance and SLA Management:
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Be the main person in charge of the warehousing operations, customer service to achieve designated SLA KPI and service levels.
- Lead managers and executives to achieve SLA
- Work with project management team to implement new business or revise current products and procedures
3. Financial Management:
- Direct annual budgeting and planning process for assigned Sites to obtain country's P&L target
- Develop and manage to deliver annual budget and monthly P&L.
- Oversee monthly and quarterly assessments and forecasts of assigned area's financial performance against budget, financial and operational goals.
4. Continuous Improvement:
- Analyze and implement process flow improvements, to include capabilities for growth.
- Generate and implement strategies to improve service level and improve efficiency throughout the organization.
- Drive the Continuous Improvement program together with Operation Excellence, raising the level of operational standards in line with agreed targets.
- Promote 5S, continuous improvement (CIP), Good Catch and lean thinking including innovation.
5. Leadership and Team Management:
- Build up a strong Operations Management team capable of driving Operations independently and meet or even exceed customers' expectations.
- Ensure no. of resources, manpower and equipment to meet the operations requirement.
- Determine optimum staffing model for the department.
- Assess and plan staff skill development and career management to ensure all staffs are trained and fully equipped to perform their responsibilities and have the opportunity for career growth.
- Evaluate employee performance and motivate to achieve high productivity
Identify successor and build up and execute a proactive coaching plan to prepare the successor for next stage
6. Compliance Management:
- Lead the Operations team to be compliance with:
- QHSSE regulations
- ISO standard requirement according to Company policy and Customer requirements.
- TAPA A or C, RBA if any or any special standards applied for specific sites due to customers' requirements
7. Additional Tasks Assigned by Line Manager:
- Other tasks as assigned by line manager.