Assistant Cage Manager

Position Summary: The Assistant Cage Manager plays a crucial role in the efficient operation of the cage area, assisting the Cage Manager in overseeing cash transactions, ensuring compliance with regulatory requirements, and maintaining the highest standards of customer service. This role involves supervising cage staff, handling customer inquiries, and managing cash flows within the casino environment. The ideal candidate will have experience in casino or financial services management, strong leadership skills, and a commitment to providing secure and efficient financial transactions.
Key Responsibilities:
Assist the Cage Manager in overseeing the daily operations of the cage, ensuring efficient and secure cash handling procedures.
Supervise cage staff, providing training, guidance, and support to ensure high-quality customer service and adherence to operational policies.
Manage cash flows, including cash ins/outs, verifying large transactions, and ensuring accuracy in financial reporting.
Handle customer transactions and inquiries, providing prompt and courteous service to enhance the customer experience.
Collaborate with security and surveillance teams to maintain the integrity of cash operations and comply with gaming regulations.
Participate in the development and implementation of policies and procedures to improve cage operations and customer service.
Assist in the preparation of reports and audits to ensure compliance with internal controls and regulatory requirements.
Manage and resolve any issues or disputes related to cage operations, escalating complex issues to the Cage Manager as necessary.