Assistant Custormer Service Manager

Mô tả Công việc
JOB SUMMARY
Work closely with regional Product Management teams (North America, Europe, Australia) and Development teams (Hong Kong, China, Vietnam) to support customer business objectives.
This includes New Product Development (NPD), management of ongoing product lines, and cost improvement initiatives.
KEY RESPONSIBILITIES & AUTHORITIES
1. New Product Development (NPD)
Conduct new product opportunity assessments and benchmarking activities
Prepare product cost estimations and quotations
Perform financial analysis and commercial justification for new projects
Track and manage project costs and timelines
Coordinate cross-functionally to ensure timely and cost-effective delivery
Present project status updates to management
2. General Account Management
Support account management and provide reporting to overseas business units
Coordinate with internal departments on daily product, supply chain, and order processing matters
Handle customer complaints and resolve quality-related issues
Support systems and database maintenance
3. Ongoing Product Line Management
Initiate and manage Cost Improvement Projects (CIP)
Handle customer requests including quotations, order placement, and development of promotional products
Support business improvement and supply chain management initiatives
4. Other Responsibilities
Participate in ad hoc projects as assigned
Report to and support the Senior Manager of Business Development in daily operations in Vietnam, including process development and customer visits