Assistant Housekeeping Manager

1. Daily Operations:
o Supervise, coordinate, and manage housekeeping associates to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained according to hotel and brand standards.
o Monitor associate attendance, performance, and productivity, and provide guidance to optimize efficiency and service quality.
o Assist in planning and scheduling associates' daily tasks, including room assignments, special cleaning requests, and event preparation.
o Ensure smooth handover between shifts and maintain clear communication with the Executive Housekeeper regarding operational issues.
2. Training & Development:
o Assist in onboarding new housekeeping associates and provide continuous training to ensure associates understand and comply with resort policies, hygiene standards, and guest service expectations.
o Support professional development initiatives, including coaching associates to improve efficiency, teamwork, and guest interaction skills.
o Maintain training records and ensure all associates are up to date with mandatory compliance requirements, including health, safety, and emergency procedures.
3. Quality Control & Inspections:
o Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain high standards of cleanliness and order.
o Identify areas for improvement and provide feedback to associates and management.
o Report maintenance, repair, or replenishment needs to the relevant departments in a timely manner.
o Ensure that all housekeeping operations comply with brand standards, safety regulations, and resort policies.
4. Inventory & Supplies Management:
o Assist in managing housekeeping inventory, including linen, cleaning supplies, and equipment.
o Monitor usage and stock levels, and coordinate with procurement to ensure adequate supplies without wastage.
o Implement proper storage and handling procedures to maximize efficiency and minimize loss or damage.
5. Guest Relations:
o Respond promptly and professionally to guest requests, concerns, or complaints related to housekeeping services.
o Work closely with the Front Office, F&B, and other departments to ensure a seamless guest experience.
o Maintain a proactive approach to anticipate guest needs and ensure that service levels exceed expectations.
6. Health, Safety & Compliance:
o Ensure all housekeeping associates follow health, safety, and hygiene standards at all times.
o Conduct safety briefings and monitor adherence to emergency procedures.
o Support the Executive Housekeeper in implementing resort policies, audits, and inspections.