Assistant L&D Manager ( Operations)

About M Village
At M Village, we're reimagining what modern living feels like - connecting people, design, and experience into a vibrant community. We believe hospitality is more than a service; it's a way of caring for others and creating a sense of belonging.
We're looking for an Assistant Learning & Development Manager (Operations) who's passionate about people growth and loves building environments where everyone can thrive, learn, and deliver genuine guest experiences.
Your Role
As the Assistant L&D Manager, you will work closely with the Head of L&D (Operations) to bring learning to life - from training design to delivery. Your goal? Help our frontline teams grow their confidence, elevate their service mindset, and turn daily operations into moments that make guests feel at home.
Key Responsibilities
Co-create and execute learning programs that boost service excellence, teamwork, and operational performance.
Identfy training needs and craft meaningful learning experiences that fit real workplace moments.
Plan resources and timelines to support new openings and peak seasons. Make Learning Come Alive
Design and deliver hands-on training on guest experience, grooming, upselling, complaint handling, and SOPs.
Bring energy and creativity to workshops, on-the-floor coaching, and digital learning.
Tailor training for each team (Front Office, F&B, Butler, etc.) while keeping the M Village service spirit consistent. Connect Learning with Operations
Partner with Residence Managers and Ops Leaders to reinforce learning in daily routines.
Integrate training outcomes into performance and growth conversations.
Track impact and continuously improve based on feedback and results. Create Onboarding Magic
Build onboarding experiences that help new members feel welcome, confident, and connected from day one.
Share M Village culture, values, and service standards in inspiring, interactive ways.Keep Learning Flowing
Maintain updated records, schedules, and SOP libraries.
Track completion, engagement, and performance using internal tools or an LMS.
Share insights with leaders to celebrate progress and find opportunities to grow further.