Assistant to Operations Manager

A. JOB PURPOSE:
- The Assistant to the Operations Manager provides high-level administrative, operational, and project coordination support to ensure the efficient execution of the Operations Manager's responsibilities.
- The role serves as a key coordination point between departments, supporting operational excellence by managing priorities, monitoring action items, facilitating communication, and ensuring timely execution of business objectives.
- The position requires excellent organizational skills, professionalism, discretion, and the ability to work effectively in a dynamic international manufacturing environment.
B. ACCOUNTABILITIES:
1. Executive Support
- Manage calendar, meetings and travel.
- Prepare agendas, presentations, reports and minutes.
- Monitor follow-up actions.
- Handle confidential information.
2. Operations Coordination
- Coordinate between Operations, Production, Supply Chain, Purchasing, Quality, Maintenance, Finance and HR.
- Monitor action plans and deadlines.
- Escalate operational risks.
- Support cross-functional projects.
3. Project & Performance Support
- Track project milestones.
- Prepare KPI reports.
- Support continuous improvement initiatives.
4. Communication & Stakeholder Management
- Act as primary coordination point on behalf of the Operations Manager.
- Liaise with HQ, regional offices and external stakeholders.
- Provide English-Vietnamese translation when required.
5. Administrative Support
- Coordinate business travel.
- Maintain documentation.
- Support audits, management visits and customer meetings.
6. Continuous Improvement
- Improve processes
- Support digital tools and workflow improvements.
7. Other Responsibilities
- Perform additional duties as assigned.
- Travel occasionally when required.