[Bắc Ninh] Senior Associate, Tenant Experience (Mandarin Speaking)

1.Tenant Onboarding and Licensing:
• Manage the tenant onboarding and licensing process, ensuring efficient and timely execution. Guide them through all regulatory and administrative requirements in preparation, application and achievement of necessary approvals and permits.
• Build up and maintain solid relationships with tenants as well as local government authorities.
2. Tenant Handover:
• Coordinate with Leasing Team to consider condition for handover to tenant
• Inform & work with Marcom team for making invitation letter & key box of factory
• Prepare handover documents in advance
• Organize the Handover Ceremony to tenant
3.Tenant Fit-Out:
• Coordinate with internal departments to provide guidance, technical advice and support to tenant's fit-out and renovation process.
• Ensure tenant fit-out adhere to the guidelines and safety standards.
• Monitor the progress of tenant's fit-out projects and address their issues or concerns in a timely manner.
4. Tenant Operation and Engagement:
• Address tenants' enquiries and requests in a timely manner in accordance with local regulations, organizational policies and service standards.
• Organize regular tenant engagement activities, such as networking events, training workshops, etc.
• Coordinate with the finance team and tenant to monitor and ensure timely rent payments and fee collections.
• Maintain updated knowledge of relevant renting legislation.
• Liaise and engage tenants on opportunities for expansion and contract renewal.
• Collect and analyse tenant feedback, identify areas for improvement, and propose solutions.
5. Stakeholder Collaboration:
• Collaborate with various internal departments to handle relevant issues related to tenants.
• Communicate with appropriate authorities for pertinent issues involving tenants and building relationships.
6. Administrative Functions:
• Regularly monitor and analyse tenant data, issues and other relevant documentation.
• Compile comprehensive reports and provide recommendations to the management team for continuous improvement and support sustainability initiatives.
• Oversee the daily operations of the management office (ISC) ensuring efficient administrative processes and procedures.