Banquet Manager/ Quản Lý Yến Tiệc

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• To create the positive publicity opportunities.
• To conduct up-selling training for the staff.
• To Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.
• To do menu engineering of food and beverage with culinary team through point of sale system.
• To update daily E-log file and Glitch.
• To share guest feedbacks and comments with culinary team and Assistant Director of Food and Beverage.
• To manage and update the customer database and profile.
• To develop and implement a seasonal promotional calendar for F&B products in a restaurant.
• To anticipate market research and review operational update if needed in terms of market changes
• To conduct regular competitor analysis in current market.
• To be responsible in keeping workplace safe and secure and to participate in any hotel activity related to safety management.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management