Banquet Supervisor

• This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Responsibilities
Banquet Operation
• Assist and ensure that the setup of function room is in accordance to Banquet Event Order
• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
• Supervise the maintenance of service standards during banquet service operations
• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Assistant Manager/ Manager informed of incidents during or after the function
• Keep track of banquet service operating equipment to ensure par level for smooth operations
• Handle requisition of items which require replacement
• Attend all meetings and trainings as assigned by management
• Ensure that all service and storage areas are kept safe, clean and locked
Team Management
• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Plan the manning allocation/work assignment per Banquet event
• Assist Banquet Manager in staff's development, counselling and resolving staff conflict
• Input weekly entry of Banquet staff overtime and allowances
• Establish and maintain effective employee working relationships
Other Responsibilities
• Be aware of the procedure concerning hotel fire and life safety/emergency procedures
• Assist Food & Beverage Outlets in their operations within peak times when needed
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform other duties assigned by the Management of the Hotel