Mô tả công việc
At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.
As a member of our team, you are not simply performing a job - you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
We are looking for individuals who share our passion for excellence, creativity, and heartfelt service - those who take pride in crafting experiences that leave a lasting impression.
Key Responsibilities:
Oversee daily guest experience operations to ensure service excellence and alignment with brand standards.
Lead and supervise the Guest Experience team, ensuring consistent delivery of personalized and anticipatory service.
Handle guest feedback, complaints, and service recovery in a timely and professional manner, ensuring guest satisfaction.
Monitor guest journey touchpoints and identify opportunities to enhance overall guest experience.
Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless service delivery.
Ensure all VIPs, repeat guests, and special requests are properly prepared and executed.
Analyze guest feedback, online reviews, and survey results to drive continuous improvement initiatives.
Maintain up-to-date knowledge of resort facilities, services, and local experiences to better engage with guests.
Train, coach, and develop team members to improve service skills and guest engagement.
Support in creating and implementing guest engagement programs, activities, and experiences.
Ensure compliance with service standards, policies, and procedures.
Prepare reports on guest feedback, service performance, and improvement actions.
Act as a role model in grooming, professionalism, and guest interaction at all times.
Assist management with special projects, audits, and initiatives related to guest experience.
Yêu cầu
Requirements:
Good English communication skills (spoken and written)
Strong interpersonal and communication skills
Well-organized with attention to detail
Positive attitude, adaptable, and willing to learn
Ability to work flexible hours when required
Experience:
1-3 years of relevant working experience (hospitality or related fields preferred)
Experience in international or luxury environments is an advantage
Basic understanding of service standards and customer experience
Fresh graduates are welcome for entry-level positions
Quyền lợi
Salary is competitive.
100% Service charge, effective from the probation period.
12 days annual leave; 2 day-offs per week.
Insurance as labor law (applies from the starting date).
Health Care Insurance (24/7), accident insurance (apply from the starting date).
Annual bonus & 13th-month salary (subject to business performance).
Uniforms and meals are provided.
Staff accommodation is provided.
Minimum USD 3,000 annual spending on Banyan Group complimentary stays.
Officer Check allowance.
Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
Monthly participation in Banyan Group's 8 Pillars of Wellbeing programme.
Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
Access to gym facilities.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Mù Cang Chải - Yên Bái
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca
Cập nhật
[protected info]:37
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Mù Cang Chải - Yên Bái
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/05/2026
