Branch Manager (Ha Noi Office)

Company Overview:
At PIL Logistics, we use our extensive insights and in-depth expertise to bring end-to-end logistics solutions with lasting value to our customers' supply chain.
Job Purpose
The Branch Manager will hold full P&L accountability for the Hanoi branch. The primary focus is to aggressively drive revenue growth (Sales) across the Northern market while ensuring seamless, cost-effective, and high-quality supply chain execution (Operations).
Key Responsibilities
1. Business Development & Sales Command (50%)
• Strategic Planning: Formulate and execute commercial strategies to expand the company's market share in Hanoi and Northern Vietnam.
• Revenue Growth: Own the branch's sales targets (KPIs) and actively drive the team to meet and exceed monthly, quarterly, and annual revenue goals.
• Key Account Management: Personally approach, negotiate, and close deals with large B2B clients, factories, manufacturers, and major shippers.
• Sales Team Leadership: Direct, mentor, and track the performance of the sales team across all services (cross-border freight, domestic trucking, warehousing, and customs clearance).
• Market Intelligence: Monitor market trends, competitor movements, and local regulations to optimize pricing and service offerings.
2. Operational Excellence & Efficiency (30%)
• End-to-End Supervision: Oversee all branch operations including Freight forwarding, Project Logistics, Contract Logistics (Warehouse/DC management), Transportation (Fleet & Last-mile), and Customs Brokerage. Monitor branch KPIs and continuously improve operational efficiency.
• SLA Compliance: Ensure all operational activities strictly meet or exceed client Service Level Agreements (SLAs). Act as the final escalation point for critical operational issues.
• Cost & Process Optimization: Control the branch's operational expenses (OPEX). Implement continuous improvement initiatives to minimize waste and maximize profit margins.
• Vendor Management: Evaluate, select, and maintain strong partnerships with local sub-contractors, trucking companies, and logistics vendors in the Northern region.
3. General Management & People Leadership (20%)
• Talent Development: Recruit, train, and build a high-performing branch culture across Sales, Operations, and Customer Service departments.
• Financial Control: Manage the branch budget, approve internal expenditure, and ensure timely invoicing and debt collection.
• Reporting: Deliver regular reports on sales pipelines, operational metrics, and financial performance directly to HQ.
• Compliance Control: Ensure full compliance with company policies, procedures, and industry regulations.