Brand Ambassador

Mô tả Công việc
A. Field Execution & Territory Management
Execute daily field visit plans to achieve a minimum target of 18 pharmacy visits per day according to approved routing plans.
Build, update, and manage the database of active and prospective pharmacy clients within the assigned territory.
Establish and maintain strong, long-term working relationships with pharmacy owners, pharmacists-in-charge, and key decision-makers.
B. Onboarding & Driving Marketplace Orders
Introduce the core features, key benefits, and exclusive promotions of the EZ Rx Marketplace app to pharmacies.
Guide pharmacy owners and staff through app installation, account registration, navigation, product search, and order placement.
Persuade pharmacy owners to transition from traditional ordering channels to digital purchasing on the EZ Rx platform.
Promote promotional campaigns, combo deals, new product launches, and loyalty reward/discount schemes available on the platform.
C. Customer Support & Post-Sales Service
Gather feedback, address inquiries, and resolve basic technical or order issues encountered by Customers, coordinating with Customer Service Team, Operation, Technical team... when necessary.
Assist Sellers in tracking order status, delivery schedules, and payment processes.
Ensure a smooth user experience to maximize repeat orders and customer retention rates.
D. Reporting & Market Intelligence
Accurately record daily call logs, visit outcomes, and generated orders into Report at the end of each working day.
Submit periodic reports (daily/weekly/monthly) to the Manager regarding territory performance, KPI completion (number of visits, new activated accounts, GMV/order value).
Monitor competitor activities, market trends, and customer feedback to propose improvements for the app and commercial strategies.