Business Consultant (Hybrid)

ROLE OBJECTIVEThe Business Consultant is responsible for driving customer success, conversion, and long-term value, with a focus on presales, VIP customers, and agency partners.
The role goes beyond customer support, focusing on understanding business needs, consulting the right solutions, and owning customer outcomes from onboarding to product adoption and growth.
KEY RESPONSIBILITIES1. Presales and conversion
Understand customer needs and recommend suitable solutions
Handle presales meetings and follow up potential leads
Drive app adoption and conversion to paid plans
2. VIP Customer Growth & Retention
Manage and build relationships with VIP customers
Proactively consult on product usage and business optimization
Improve retention and customer lifetime value
3. Customer Meetings & Solution Ownership
Lead customer meetings from discovery to solution consulting
Own requirements, next steps, and customer outcomes
Coordinate with internal teams when needed
4. Agency Partnership & Customer Experience
Build and maintain relationships with agencies and partners
Develop referral and collaboration opportunities
Monitor and improve customer experience across assigned CS cases
REQUIREMENTS
Strong English skills in speaking, writing, reading, and listening
At least 1 to 2 years of experience in Business Consulting, Customer Success, Account Management, Business Development, Consulting, or SaaS
Experience in presales calls, objection handling, and long-term case follow-up
Strong consulting mindset, with the ability to understand customer needs and recommend solutions that drive business outcomes
Strong ownership mindset with focus on final outcomes
Ability to analyze issues, prioritize tasks, and work independently
Clear and structured communication with customers and internal teams
Fast learner with technology or SaaS products
Comfortable working flexible shifts, including evening and night shifts
WORKING SCHEDULEWeekly flexible shifts: Based on team and leader arrangements:
Morning: 08:30-11h45
Afternoon: 13h15-17h45
Evening: ·20-00
Night: 00-04
COMPENSATION & BENEFITS
Base salary: up to 14,000,000 VND
Monthly KPI Bonus: 1M-4M, based on performance and customer consulting/support quality (review, video review, case study,...)
Flexible working environment
Career path to Senior Business Consultant or Business Consulting Lead
13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
Agile working environment that respects differences and focuses on human development
Opportunities to participate in clubs: Football, running, game, etc.
Team-building events, picnics, and summer trips
13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
Social and health insurance in accordance with the Vietnam Labor Code
Birthday gifts, seniority allowance, course & certificate coverage