Business Intelligence Manager (Relocating to Manila, Philippine)

Job Overview:
The Business Analyst & Compliance Manager will work within a Business Process Outsourcing (BPO) company that specializes in providing risk management services to clients. This role involves overseeing risk assessment processes, implementing fraud prevention measures and ensuring compliance with regulations on behalf of the clients.
The The Analyst Intelligence & Compliance Manager will act as the key point of contact for clients, delivering tailored solutions to protect their operations and ensure a secure environment.
Key Responsibilities:
• Conduct risk evaluations of client systems and processes, identifying vulnerabilities in user platforms, payment systems and user activities.
• Develop and recommend customized risk mitigation strategies to address client-specific challenges.
• Monitor client transactions to detect fraudulent activities, money laundering or other suspicious behavior.
• Assist clients in maintaining compliance with laws and regulations across different jurisdictions.
• Use advanced fraud detection tools to identify potential risks in client systems.
• Develop and implement anti-fraud measures, such as KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols, tailored to client needs.
• Investigate fraud incidents for clients and provide detailed reports with actionable recommendations.
• Analyze data from client operations to identify patterns, anomalies and trends that may indicate risks.
• Prepare detailed risk management reports for both internal stakeholders and clients, outlining findings and recommendations.
• Maintain accurate records of all incidents and actions taken on behalf of clients.
• Serve as the primary point of contact for clients regarding risk management services.
• Provide regular updates and insights to clients on risk-related matters.
• Lead and mentor junior members of the risk management team within the BPO organization.
• Work collaboratively with cross-functional teams including Data, IT, Operation, and Finance to support client operations.
• Contribute to the development of best practices and protocols for risk management services.