Butler Quản Gia

Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness.
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook. Enter and locate work-related information using computers.
Provide excellent customer service to all customers and fellow STARS. Support the efforts of other STARS to provide excellent customer service.
Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests with genuine appreciation.