Call Center/ Customer Service Staff (Non-voice)
CÔNG TY CỔ PHẦN DAIKIN AIR CONDITIONING (VIETNAM)Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 08/08/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
1. Team Management:
- Being the person who is in charged ofhandling inquiries from channels: Email/ Daikin VietnamApplication/Homepage/ Facebook/ Official Zalo/ System Integrated & manyFeatures to support directly SS/technician/dealers/ other depts in CallCenter, as "Lead Team Non voice channels"
- Being the person who works directly withthe supervisor of Service Center/ connect directly to PIC from otherdepartments to make smooth process in operation.
- Being the person who works directly withQuality Control Team in Call center to push Call agent improvement.
- Deploy the requirements of the management to other teams exactly & specifically.
- Record problems arising from teams andoffer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams& raise proposal to make adjustment (if necessary).
- Check operation, KPIs monthly & reportmonthly to Call management.
2. KPI Management:
- Control and monitor Call Center dispatchtime during the day and make necessary, timely adjustments.
- Control agents coordination by team toachieve KPI.
- Ensure quality for answering content forchannels in charged about: accuracy, timely.
- Implement assigned reports.
3. Training Planning:
- Discuss & follow with Quality ControlTeam to check & make adjustment for effective operation.
- Support training team tobuild suitable training content & plan.
- Being the person who is in charged ofhandling inquiries from channels: Email/ Daikin VietnamApplication/Homepage/ Facebook/ Official Zalo/ System Integrated & manyFeatures to support directly SS/technician/dealers/ other depts in CallCenter, as "Lead Team Non voice channels"
- Being the person who works directly withthe supervisor of Service Center/ connect directly to PIC from otherdepartments to make smooth process in operation.
- Being the person who works directly withQuality Control Team in Call center to push Call agent improvement.
- Deploy the requirements of the management to other teams exactly & specifically.
- Record problems arising from teams andoffer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams& raise proposal to make adjustment (if necessary).
- Check operation, KPIs monthly & reportmonthly to Call management.
2. KPI Management:
- Control and monitor Call Center dispatchtime during the day and make necessary, timely adjustments.
- Control agents coordination by team toachieve KPI.
- Ensure quality for answering content forchannels in charged about: accuracy, timely.
- Implement assigned reports.
3. Training Planning:
- Discuss & follow with Quality ControlTeam to check & make adjustment for effective operation.
- Support training team tobuild suitable training content & plan.
Yêu cầu công việc
- University degree in Social & Science, Education or English major or related major to the job- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Good at English, especially listening & speaking
- Advanced MS Word, MS Excel and MS PowerPoint is a plus
- Demonstrated ability to handle multiple tasks
- A willingness to learn continuously and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
- Good at English, especially listening & speaking
- Advanced MS Word, MS Excel and MS PowerPoint is a plus
- Demonstrated ability to handle multiple tasks
- A willingness to learn continuously and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
Quyền lợi được hưởng
Bảo hiểm
Phụ cấp
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Chế độ nghỉ phép
Phụ cấp
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Chế độ nghỉ phép
Nộp hồ sơ liên hệ
CÔNG TY CỔ PHẦN DAIKIN AIR CONDITIONING (VIETNAM)
Giới thiệu công ty
Xem trang công ty
PERFECTING THE AIR The world contains an infinite number of spaces. Daikin believes that the air in each of them should be ideally suited to the environment they support. Thus, we make it possible to manage the air- to control its temperature, humidity, flow, and cleanliness. Exciting new research promises the ability to modulate sensory elements, such as light and smell. We will continue to identify opportunities and seek solutions as we strive to make the world's spaces happier and more comfortable. At Daikin, we discover something new every day.
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