Call Center Officer/ Operator

- The Call Center staff must ensure that all tasks performed are correct, timely and of a consistently quality.
- The Call Center staff must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest
service standards, that guests and callers "first" impression of Hotel des Arts Saigon is a lasting one of genuine warmth and friendliness and
of high standards. Greeting/Attitude: In any circumstances, the Call Center will follow strictly the telephone standards established, will talk
with a friendly tone of voice and will keep high level of respect and a positive attitude.
- Follow up: The Call Center will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- Privacy: The call center staff will be attentive to respect the privacy/confidentiality of the information, or guest names available at the
call center room. He/she will ensure not to transmit any guest name, or guest history information.
- Other duties as assigned by Managers