Call Center Senior Staff (Temporary Contract)

Key Accountabilities
Ensure provision of a high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and outbound calls).
Respond to all clients' questions and requests accurately, quickly and in a professional manner.
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
Cooperate with relevant Departments on improving customer care services and solving complaints.
Work closely with the customer services and other operations areas in a team-based environment.
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Handle Outbound campaign as assigned (welcome call, premium reminding, survey, invest call....)
Support Clients via Messenger, Facebook, Email....
Support FC via channel for MDRT/Hanwha Lead...)
Support periodic report (daily, weekly, monthly...)
Support enhance system
Handle other tasks as assigned.
Job Requirements:
Good clerical work experience.
Good customer services experience
Demonstrate accuracy and thoroughness. Work in an organized manner.
Effective communication skills: writing, speaking and listening.
Working independently & with high pressure
Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Qualification
Maintain a clear reporting line with line manager.
Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
Support all internal/ external customers in daily services.
Position Challenges
Ensure that all transactions are handled promptly and effectively.
Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
Skills
Communication
Compliant handling
Time management
Benefits:
Competitive salary
Modern facilities in the spacious office