Campus Service Management Executive

ABOUT VINUNIVERSITY
VinUniversity (VinUni) is Vietnam's first private, not-for-profit university established to international standards, with the vision of becoming one of the world's top 100 universities. Guided by its core values (EXCEL) of Empathy, Creativity, Leadership Mindset, Exceptional Capability, and Entrepreneurial Spirit, VinUni develops talent equipped to create meaningful impact in Vietnam and globally.
Founded by Vingroup, one of Asia's largest private conglomerates, VinUni benefits from a dynamic ecosystem spanning Industrials & Technology, Real Estate & Services, Infrastructure, Green Energy, Culture, and Social Enterprises. This ecosystem provides unique opportunities for collaboration and innovation through leading organizations such as VinFast, Vinpearl, Vinmec, Vinschool, and Vinhomes, as well as a vibrant entrepreneurial network including VinVentures, VinMotion, VinRobotics, VinSpace, and VinEnergo, etc.
VinUni comprises four colleges: the College of Arts and Sciences, the College of Business and Management, the College of Engineering and Computer Science, and the College of Health Sciences. The University has established strategic partnerships with Cornell University, the University of Pennsylvania and Nanyang Technological University to advance excellence in education, research, and innovation.
In 2024, VinUni became the youngest and fastest university globally to achieve QS 5 Stars, earning the highest rating in nine categories: Global Engagement, Good Governance, Program Strength, Academic Development, Teaching, Employability, Facilities, Arts, and Social Impact. The University was also appointed by UNESCO as the first and only UNESCO Chair University, focusing on Environmental Leadership, Cultural Heritage, and Biodiversity.
As a rapidly growing research-intensive university, VinUni is investing in world-class talent, research centers, and cutting-edge facilities to drive breakthroughs in Artificial Intelligence and Machine Learning, Data Science, Environmental Intelligence, Innovations in Health Sciences, Policy Development, and Sustainable Societies.
ABOUT THE POSITION
Campus Service Management Executive will report to the Head of Campus Service and Development and will be responsible for overseeing the day-to-day management and coordination of campus soft services at VinUniversity, ensuring a safe, well-maintained, and user-friendly environment for students, faculty, and staff. He/she will work closely with internal departments, external vendors, and service providers to ensure the effective delivery of high-quality, customer-focused campus soft operations, including housekeeping, landscaping, housing, F&B services and other support services.
KEY RESPONSIBILITIES
• Overseeing and coordinating the daily operations of campus soft services, including housekeeping, landscaping, accommodations, F&B services and other support services
• Together with Vinhomes Operation Unit, monitoring service quality and ensuring vendors/contractors meet agreed service level standards
• Acting as the primary point of contact for Colleges/Departments regarding campus soft service needs and issues
• Managing the housing services at Service Dormitory, and support Student Affairs Management Unit to deliver the student dormitory services.
• Developing and implementing operational procedures to improve efficiency and service quality
• Managing budgets related to campus services and identifying cost-saving opportunities
• Handling and resolving service-related complaints and incidents in a timely manner
• Ensuring compliance with health, safety, and environmental regulations across campus
• Preparing reports on service performance, incidents, and improvement initiatives
• Collaborating with other departments to support campus events and special projects
• Other tasks or responsibilities as assigned by the Head of Campus Service and Development.