Student Services & Dormitory Specialist

ABOUT VINUNIVERSITY
VinUniversity (VinUni) is Vietnam's first private, not-for-profit university established to international standards, with the vision of becoming one of the world's top 100 universities. Guided by its core values (EXCEL) of Empathy, Creativity, Leadership Mindset, Exceptional Capability, and Entrepreneurial Spirit, VinUni develops talent equipped to create meaningful impact in Vietnam and globally.
Founded by Vingroup, one of Asia's largest private conglomerates, VinUni benefits from a dynamic ecosystem spanning Industrials & Technology, Real Estate & Services, Infrastructure, Green Energy, Culture, and Social Enterprises. This ecosystem provides unique opportunities for collaboration and innovation through leading organizations such as VinFast, Vinpearl, Vinmec, Vinschool, and Vinhomes, as well as a vibrant entrepreneurial network including VinVentures, VinMotion, VinRobotics, VinSpace, and VinEnergo, etc.
VinUni comprises four colleges: the College of Arts and Sciences, the College of Business and Management, the College of Engineering and Computer Science, and the College of Health Sciences. The University has established strategic partnerships with Cornell University, the University of Pennsylvania and Nanyang Technological University to advance excellence in education, research, and innovation.
In 2024, VinUni became the youngest and fastest university globally to achieve QS 5 Stars, earning the highest rating in nine categories: Global Engagement, Good Governance, Program Strength, Academic Development, Teaching, Employability, Facilities, Arts, and Social Impact. The University was also appointed by UNESCO as the first and only UNESCO Chair University, focusing on Environmental Leadership, Cultural Heritage, and Biodiversity.
As a rapidly growing research-intensive university, VinUni is investing in world-class talent, research centers, and cutting-edge facilities to drive breakthroughs in Artificial Intelligence and Machine Learning, Data Science, Environmental Intelligence, Innovations in Health Sciences, Policy Development, and Sustainable Societies.
OPPORTUNITY
At VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.
We are seeking a STUDENT SERVICES & DORMITORY SPECIALIST who embodies a unique blend of professional discipline and vibrant energy. This role is designed for a highly proactive and detail-oriented professional who can balance the "calm" required for meticulous operational management with the "vibrancy" needed to lead a dynamic student community.
The Specialist will play a pivotal role in ensuring the seamless 24/7 operation of our dormitory and sports facilities, acting as a reliable first responder and a disciplined executor of university policies. Beyond operations, the successful candidate will be the heartbeat of residential life, actively driving student engagement and fostering a cohesive campus culture.
Working closely with the Student Affairs Manager, the Specialist will support operational planning, and continuous service improvement. We need a team player who is not only a "listener" capable of following high-standard directions but also an "initiator" who takes ownership of student success and facility excellence to ensure a high-quality, safe, and world-class living-learning environment.
POSITION RESPONSIBILITIES
Dormitory Operations: (70% - Core Operations)
• Serve as the first point of contact for students regarding all issues, including security, safety, maintenance, incident reporting, and emergencies.
• Handle room assignments, manage room change requests, and resolve student conflicts or disputes within the dormitory.
• Coordinate with local police for temporary residence registration for students, faculty, and visitors.
• Plan and execute an annual communication strategy and organize student movements/activities to foster a positive dormitory community.
• Manage and schedule shifts/tasks for the Resident Assistants (RA) and collaborate with the Faculty in Residence (FIR) team.
• Oversee facilities for the dormitory and Sports Complex. Report repairs and propose maintenance or upgrades as needed.
Student Support Services: (30%)
• Review and approve room booking requests via VinUni Digital platform; monitor and manage the task queue on Salesforce.
• Monitor and uphold the university's behavioral standards, ensuring all residents clearly understand their rights and responsibilities within the community.
• Maintain meticulous and confidential records of student incidents and complaints, ensuring a structured follow-up process from initial report to final resolution.
• Support department-wide and university-scale events and perform other tasks assigned by the Student Affairs Manager.