- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Center Operation, New students recruitment and Customer Service Management:
Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism.
Close liaison with Academic Department to ensure delivery of high quality service of teaching English for learners
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events.
Being accountable for student re-enrollment and customer service at the center.
Team Management and other Admin Tasks
Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
Ensure center and staff adherence to relevant government regulations, code and law.
Assure consistent levels of student and staff satisfaction.
Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism.
Close liaison with Academic Department to ensure delivery of high quality service of teaching English for learners
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events.
Being accountable for student re-enrollment and customer service at the center.
Team Management and other Admin Tasks
Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
Ensure center and staff adherence to relevant government regulations, code and law.
Assure consistent levels of student and staff satisfaction.
Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
Yêu cầu công việc
- University graduate / Master degree in business is preferable.
- 3- 4 years' minimum in education industry or sale/marketing related.
- Excellent leadership and building team.
- Desire in sale and ability to sale, sale training and closing.
- Good at presentation and mass communication.
- Good at planning and result-oriented. Having high capability of decision-making.
- Good at dealing with complaints and problem solving.
- Having experience leading a team of academic, teachers, including of expat.
- Fast learning and understanding; Good handle multiple assignments effectively at one time.
- High responsibility and honesty.
- Creativity, good teamwork.
- Excellent English skill, verbal and written.
- 3- 4 years' minimum in education industry or sale/marketing related.
- Excellent leadership and building team.
- Desire in sale and ability to sale, sale training and closing.
- Good at presentation and mass communication.
- Good at planning and result-oriented. Having high capability of decision-making.
- Good at dealing with complaints and problem solving.
- Having experience leading a team of academic, teachers, including of expat.
- Fast learning and understanding; Good handle multiple assignments effectively at one time.
- High responsibility and honesty.
- Creativity, good teamwork.
- Excellent English skill, verbal and written.
Quyền lợi được hưởng
Negotiable salary;
Attractive commission + Bonus
Annual leave;
Social, Health & Unemployment Insurance
Dynamic, professional and friendly environment with promotion opportunities.
Attractive commission + Bonus
Annual leave;
Social, Health & Unemployment Insurance
Dynamic, professional and friendly environment with promotion opportunities.
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