Chăm Sóc Khách Hàng (Guest Relations Officer)
Khách sạn InterContinental Hà Nội
Địa điểm làm việc: Hà Nội
Hết hạn: 25/09/2021
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Plan and co-ordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and co-ordinate all promotional activities targeting clients
• Trace relevant statistics about clientele
• Co-ordinate and supervise all activities for guests
• Assist with check-ins/check-outs of clients
• Greet Guests upon arrival
• Room Guests
• Cover guest relations desk
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Attend recreation activities when necessary
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Guest Relations Manager
• Assist with translations (information; guest directory; menus etc) as required
• Provide feedback from Guests to Front Office Manager for action
• Schedule activities for guests
• Plan and co-ordinate all promotional activities targeting clients
• Trace relevant statistics about clientele
• Co-ordinate and supervise all activities for guests
• Assist with check-ins/check-outs of clients
• Greet Guests upon arrival
• Room Guests
• Cover guest relations desk
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Attend recreation activities when necessary
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Guest Relations Manager
• Assist with translations (information; guest directory; menus etc) as required
• Provide feedback from Guests to Front Office Manager for action
Yêu cầu
Required Skills -
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with
customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Able to read, write and speak Korean
• Proficient in the use of Microsoft Office and Front Office System
Qualifications -
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience -
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and
experience.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with
customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Able to read, write and speak Korean
• Proficient in the use of Microsoft Office and Front Office System
Qualifications -
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience -
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and
experience.
Quyền lợi
Full salary; service charge and social insurance contribution in probation period
Attractive salary and insurance package
Opportunity to work with a great team of people and career growth in the world's largest luxury hotel brand
Opportunity to join international training and development programs
Delicious and nutritious meal at Hotel's Social Café
Sleeping Lounge for Employee
Laundered uniform provided by Hotel
Pre-employment health check and annual health check
Birthday gift and Allowances on other special events
Free parking
Recognition program with valuable gifts
Summer vacation and many team building activities
Hotel discounts worldwide at all IHG Hotels and Resorts
Unlimited Food & Beverage discount at Restaurants and Bars in Hotel
Attractive salary and insurance package
Opportunity to work with a great team of people and career growth in the world's largest luxury hotel brand
Opportunity to join international training and development programs
Delicious and nutritious meal at Hotel's Social Café
Sleeping Lounge for Employee
Laundered uniform provided by Hotel
Pre-employment health check and annual health check
Birthday gift and Allowances on other special events
Free parking
Recognition program with valuable gifts
Summer vacation and many team building activities
Hotel discounts worldwide at all IHG Hotels and Resorts
Unlimited Food & Beverage discount at Restaurants and Bars in Hotel
Thông tin khác
Địa điểm làm việc
➢ Nam Từ Liêm, Hà Nội (Hà Nội)
Ngành nghề
Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Dưới 1 năm
➢ Nam Từ Liêm, Hà Nội (Hà Nội)
Ngành nghề
Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Dưới 1 năm
Thông tin chung
- Ngày hết hạn: 25/09/2021
- Thu nhập: Thỏa thuận
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