Chief Concierge

Reporting to Front Office Manager:
- Make sure our guests always get a warm welcome and a sincere farewell from you and your team.
- Deliver a memorable experience to guests with a personal service - not forgetting to recognise and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction.
- Collate and share local attractions to meet guest requests i.e. sporting events, places of interest and local restaurants.
- Manage daily staffing needs (roster), plan and assign work
- Acknowledge arrivals/departures to proactive prepare for the job.
- Transfer guest's related requests
- Acquire extensive knowledge of the premises and the nearby good restaurant businesses, local attractions to make the most suitable recommendations.
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- To provide a courteous and professional service at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the assigned by the Management