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Mô tả Công việc
1. Position Summary
The Handover Manager is responsible for managing the transition of confirmed hospitality projects from the Sales team to internal departments including Project Management, R&D, Engineering, and Production.
This role ensures that all project information is accurate, complete, and structured, enabling smooth project execution from design development through production and delivery.
The Handover Manager acts as the central coordination point, aligning customer requirements with internal capabilities while maintaining timelines, cost visibility, and quality standards for high-end hospitality furniture projects.
2. Key Responsibilities
2.1 Project Handover & Validation
Receive and review project handover packages from Sales team.
Verify completeness and accuracy of all project information including:
Product specifications
Drawings and technical details
Material and finish requirements
Commercial terms
Assess project feasibility with Head of Hospitality (timeline, capacity, complexity).
Identify gaps, risks, or unclear requirements before releasing to internal teams.
2.2 Project Setup & Documentation
Establish and maintain a structured project database and documentation system.
Prepare project master files including:
Item master list (codes, descriptions)
Material & finish schedules
Project timeline (Gantt chart)
Ensure all documents are properly controlled, updated, and accessible to stakeholders.
2.3 ERP & Order Management
Input and maintain accurate project data in ERP system, including:
Customer and project information
Pricing and commercial terms
Sales orders (SO), Engineering Notes (EN)
Delivery schedules and payment terms
Ensure timely order release aligned with approved project timelines.
2.4 Cross-functional Coordination
Act as the key coordinator between:
Sales
R&D / Design
Engineering (Technical)
Sampling
Procurement
Production
QA/QC
Ensure all departments receive complete and correct information.
Organize and lead internal handover meetings at key project stages.
2.5 Costing & Sourcing Support
Coordinate with Engineering and Procurement to:
Validate material specifications
Support cost estimation for additional items
Prepare and submit quotations for project variations or additional scope.
Ensure all pricing is reviewed and approved before submission to customers.
2.6 Sample & Development Tracking
Monitor sample and prototype development progress (mockup, PPS).
Ensure alignment between:
Approved design intent
Material selection
Manufacturing feasibility
Track sample timelines and escalate delays when necessary.
2.7 Project Tracking & Reporting
Track project progress across all stages:
Design
Sampling
Production
Delivery
Prepare and issue:
Weekly project status reports
Internal progress updates
Customer updates (when required)
Highlight risks, delays, and mitigation plans.
2.8 Customer & Stakeholder Communication
Maintain regular communication with:
Customers
Sales team
Internal departments
Ensure clear visibility of:
Project status
Timeline updates
Technical clarifications
Support project meetings, design reviews, and milestone discussions.
2.9 Vendor & Subcontractor Coordination
Coordinate with external vendors/subcontractors when applicable.
Ensure all external parties receive:
Complete technical documentation
Material specifications
Delivery requirements
2.10 Production & Delivery Support
Track production progress to ensure alignment with plan.
Coordinate with Import/Export team for shipment documentation.
Ensure smooth handover from development phase to production execution.
2.11 Payment & After-sales Support
Monitor project payment milestones and follow up with relevant teams.
Support after-sales activities including:
Issue tracking
Product performance feedback
Assist in continuous improvement of service quality and processes.
2.12 Process Improvement
Identify gaps in project handover and execution processes.
Improve SOPs, templates, and workflows for:
Handover documentation
Project tracking
Customer communication
Contribute to ERP system optimization and data accuracy.
3. Key Performance Indicators (KPIs)
Accuracy & completeness of project handover
On-time project release to internal teams
ERP data accuracy
Sample & development lead time tracking
Project schedule adherence
Customer satisfaction
Internal coordination effectiveness
Number of project issues due to handover gaps