Mô tả công việc
Major duties and responsibilities:
Work as shift (s1: [protected info]; s2: [protected info]; s3: 13:00-22:00) (6 days per week; off 1 day per week)
• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.
• Handle all incoming and outgoing telephone calls in a professional manner.
• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
• Maintain building administration record, update & filing systematically.
• Compile Weekly Report and other relevant record/ report as required by Head of CS.
• Record all activities during the shift, highlight and report any unusual/ outstanding issues.
• Assist the operations flowing smoothly and consistently according to SOPs.
• Ensure all equipment and facilities are maintained and well keeping at all times.
• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.
Yêu cầu
Job Requirement:
• Ability in communication in both Vietnamese and English;
• University/ College degree of English/ Hospitality/ Tourism;
• At least 06-month-experience working as a receptionist/ customer service in shopping mall/ big hotel/ building;
• Customer service oriented, interpersonal, considerate, cooperative, well organized;
• Be a problem solver and a team player as well as be able to work independently;
• Good working experience in MS Office applications, especially Word and Excel.
Job Benefit:
• Annual salary increment, 13th month salary;
• Annual leave, holidays and company vacation;
• Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;
• Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.
Organization relationships:
• Reports to Operations Executive, Property Manager. Coordinate with all departments.
Quyền lợi
Thưởng
Lương: 11-13 triệu
Chăm sóc sức khoẻ
Chế độ BHXH full lương; Chế độ BH sức khỏe - bảo lãnh viện phí; ngày nghỉ Lễ Tết
Khác
Được khám sức khỏe hàng năm; nghỉ mát theo chế độ của công ty
Thông tin khác
NGÀY ĐĂNG
17/12/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Customer Experiences, Answering Phone Calls, Equipment Maintenance, Administration Support
LĨNH VỰC
Bất Động Sản/Cho thuê
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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