Clinic Supervisor

Mô tả Công việc
We are seeking a responsible and proactive Clinic Supervisor to oversee daily clinic operations and ensure a smooth, patient-focused experience across all service areas. This role supports clinic performance, team coordination, and service quality by managing non-medical staff, supervising patient reception, maintaining facility readiness, and supporting internal collaboration. The Clinic Supervisor reports directly to the Head of Branch Operations and works in close coordination with the Medical Manager to ensure smooth clinic operations and alignment with medical service quality standards.
Key Responsibilities:
1. Clinic Operations
Supervise all non-medical daily activities: reception, diagnostics, consultation coordination, and sample collection.
Maintain facility tidiness, ensuring all areas (waiting room, restrooms, consultation rooms) meet hygiene and safety standards.
Ensure clinic operations are consistent with SOPs and comply with healthcare regulations.
Manage supply inventory, request replenishments, and ensure equipment functionality.
Coordinate staff scheduling to maintain sufficient shift coverage.
2. Patient Receiving & Customer Service
Manage and continuously improve the patient receiving process to deliver a seamless entry-to-exit experience.
Ensure service staff maintain professional, empathetic, and clear communication with patients.
Address and resolve patient complaints or escalations effectively.
Track and improve customer satisfaction metrics, such as NPS.
3. Coordination with Medical Manager
Work in close collaboration with the Medical Manager to align clinical services with operational workflows.
Support the Medical Manager in implementing quality improvement measures and clinic-wide initiatives.
Ensure effective handovers and communication between medical and non-medical teams.
Participate in reviews, audits, or feedback sessions led by the Medical Manager related to service and clinical quality.
4. Financial & Performance Management
Monitor and manage the clinic's financial and non-financial performance.
Track key performance indicators (patient volume, service uptake, conversion rate, etc.).
Implement operational improvements to enhance efficiency and profitability.
Prepare and present performance reports to management.
5. Team Supervision
Lead, coach, and support front-desk staff, nurses, and technicians.
Conduct performance reviews, training sessions, and daily team huddles.
Facilitate smooth onboarding of new employees and promote continuous learning.
Cultivate a team culture of respect, accountability, and patient-first mindset.
6. Process Improvement & Collaboration
Identify service bottlenecks and propose improvements to workflow and patient experience.
Collaborate with departments such as Marketing, Medical, HR, and Customer Service to ensure campaign readiness and service alignment.
Execute new initiatives or policies from Head Office at the clinic level.