Colleague Services Manager

The Colleague Services Manager is responsible for managing the P&C shared services team and ensuring the delivery of high-quality P&C services and support to internal employees and people leaders. This includes overseeing P&C operations, managing employee inquiries, developing and maintaining P&C procedures and Knowledge Based Article and coordinating with other P&C teams to ensure seamless delivery of P&C services.
Key Responsibilities
• Develop and execute strategic plans to manage the Colleague Services team, ensuring alignment with organizational goals and the delivery of exceptional P&C services
• Lead the development and continuous improvement of P&C procedures and Knowledge-Based Articles in compliance with legal and regulatory standards
• Oversee the efficient and accurate processing of People transactions, including employee lifecycle events, payroll, and benefits administration
• Cultivate strong collaboration with other P&C teams to ensure seamless integration and delivery of P&C services
• Leverage data-driven insights to assess and enhance P&C processes, embedding innovative technologies to drive efficiency and effectiveness
• Provide strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs
• Develop and deliver comprehensive P&C metrics and reporting to monitor service effectiveness and identify opportunities for systemic improvements
• Manage the P&C operational budget, ensuring optimal allocation and utilization of resources
• Implement and oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment
• Ensure People Systems are strategically managed, maintained, and leveraged to support organizational objectives
• Lead process automation initiatives to streamline P&C operations and enhance overall service delivery
• Strategically manage immigration services for expatriate colleagues, ensuring compliance with all relevant laws and regulations