Commercial Property Manager

1. Building Operations Management
• Oversee daily building operations, ensuring stable and compliant performance.
• Ensure the proper functioning and scheduled maintenance of technical systems (electricity, water, HVAC, Chiller, elevators, fire protection, telecommunications infrastructure, etc.).
• Develop and monitor building operation procedures, updating them periodically and reporting weekly.
• Coordinate with service contractors (security, cleaning, landscaping, waste management, etc.) to maintain service quality.
• Collaborate with authorities to ensure regulatory compliance.
• Propose and implement solutions to enhance operational efficiency and service quality.
2. Financial and Budget Management
• Working with the Financial & Accounting Teams weekly / monthly as required.
• Develop and manage the building's operating budget, monitor expenses, and control costs.
• Oversee service fee collection, manage outstanding debts, and propose appropriate pricing policies.
• Analyze financial performance and recommend revenue optimization strategies.
• Optimize service costs while maintaining quality standards.
• Perform market assessment and analysis periodically on market rates, availability, competitor analysis
• Provide occupancy forecast and ensure leasing targets met - working closely with internal Leasing Team.
3. Customer Service and Tenant Leasing & Renewal Relations
• Working with the Leasing & Marketing Teams weekly / monthly as required.
• Address tenant inquiries and complaints professionally through various communication channels (email, hotline, written correspondence, etc.).
• Foster a high-quality living and working environment to enhance tenant satisfaction.
• Organize community events or activities for residents/tenants.
• Conduct periodic tenant satisfaction surveys and suggest necessary improvements.
• Take responsibility for quarterly updating BOD and the market on Office and Retail Availability
• Take responsibility and Lead New Tenant Inspections, Negotiations and Renewal Negotiations.
4. Contract and Legal Management
• Working with the Legal and BOD team Teams weekly / monthly as required.
• Monitor, review, and execute lease agreements and service contracts related to the building.
• Negotiate rental terms with new, renewing, or expanding tenants; ensuring notices are served on time and follow up as required taking responsibility and accountability until final completion of transactions.
• Ensure compliance with legal regulations on building management, occupational safety, fire protection, and environmental protection.
• Represent the building in dealings with regulatory agencies and legal matters.
5. Human Resources Management and Training
• Working with the Human Resources Teams weekly / monthly as required.
• Supervise building operation teams (reception, technical staff, security, cleaning, etc.) and allocate tasks efficiently.
• Develop training programs to enhance employees' skills and responsibility awareness.
• Conduct periodic performance evaluations and suggest improvements to workforce quality.
• Ensure staff compliance with operational procedures and internal regulations.