RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
YOUR ROLE
The Family Connect team delivers inclusive service and support for the RMIT Family/Guardian Community and works in collaboration with other departments to develop a family program with the goal to connect families and guardians of RMIT current students with information, resources, and opportunities to support their students and ensure their students' success.
The Coordinator, Family Support is responsible for coordinating the design and implementation of a robust support and engagement program for families/guardians of RMIT current students, including families/guardians of local and international students at all RMIT Vietnam campuses.
KEY SELECTION CRITERIA
1. Bachelor's degree in a relevant discipline.
2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
3. Demonstrated experience in event support or management.
4. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Demonstrated professional and communicative maturity.
5. Experience in leading, motivating and supervising direct reports.
6. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
8. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.
9. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
10. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
More information about the role can be found HERE.
ENGLISH PROFICIENCY REQUIREMENT
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
BENEFITS
Competitive VND salary (plus allowances) starting from VND31,003,000 gross depending on proven track record in meeting all the key selection criteria.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
Free use of onsite gym.
Library on campus and online - access to RMIT Australia online library.
HOW TO APPLY
Please click on the 'Apply Now' button.
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
