CRM Executive cum Sales Online

Responsibilities:
1. Multi-Channel Customer Service
Manage Chatboxes: Respond to inquiries on Fanpage, Instagram, Zalo, WhatsApp, [protected info], and Google Business.
Handle Hotline: Answer calls and reply to messages via SMS, Zalo, and WhatsApp.Consultation: Address customer Q&As and advise on lifestyle products (cigars, whisky, accessories).
Event Invitation: Call and message customers to invite them to events based on assigned lists.
2. Online Order Processing & Fulfillment
Order Reception: Collect and process online orders from websites and social media platforms.
Logistics Coordination: Work with the shipping parties to manage deliveries and customer returns.
Order Tracking: Monitor delivery statuses to ensure successful fulfillment and resolve issues.
3. CRM & Customer Membership Management
Data Maintenance: Create, update, and manage customer account profiles upon request.
Tier Management: Upgrade qualifying accounts and downgrade inactive or low-spending accounts annually/monthly.
Data Extraction: Compile and filter customer lists as required by management.
4. Reporting & General Tasks
Sales Reporting: Prepare detailed monthly sales performance and results reports.
Ad-hoc Tasks: Execute other duties assigned by the Board of Directors (BOD).