Mô tả công việc
Responsibilities:
1. Multi-Channel Customer Service
Manage Chatboxes: Respond to inquiries on Fanpage, Instagram, Zalo, WhatsApp, [protected info], and Google Business.
Handle Hotline: Answer calls and reply to messages via SMS, Zalo, and WhatsApp.Consultation: Address customer Q&As and advise on lifestyle products (cigars, whisky, accessories).
Event Invitation: Call and message customers to invite them to events based on assigned lists.
2. Online Order Processing & Fulfillment
Order Reception: Collect and process online orders from websites and social media platforms.
Logistics Coordination: Work with the shipping parties to manage deliveries and customer returns.
Order Tracking: Monitor delivery statuses to ensure successful fulfillment and resolve issues.
3. CRM & Customer Membership Management
Data Maintenance: Create, update, and manage customer account profiles upon request.
Tier Management: Upgrade qualifying accounts and downgrade inactive or low-spending accounts annually/monthly.
Data Extraction: Compile and filter customer lists as required by management.
4. Reporting & General Tasks
Sales Reporting: Prepare detailed monthly sales performance and results reports.
Ad-hoc Tasks: Execute other duties assigned by the Board of Directors (BOD).
Yêu cầu
Job requirements:
- Bachelor's degree in Business Administration, or related field.
- At least 2+ years of working experience in the same position.
- Experience in F&B/Retail/Hospitality/Wine & Spirits is a must.
- In-depth knowledge of using various social media platforms for business (Facebook, Instagram, YouTube, LinkedIn)
- English 4 skills.
Quyền lợi
Competitive salary.
Full benefits.
13th month salary, ceremony, Tet.
The opportunity to experience high-end service.
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Nhà hàng/ Bar/ Pub
Cửa hàng/ Tiệm/ Shop
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
[protected info]:08
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận 1 - TP HCM
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/06/2026
