CS Manager (Forwarding Field)

CÔNG TY TNHH LOGISTIC MLC ITL

Địa điểm làm việc: Hà Nội

Hết hạn: 10/09/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

1. Manage CS team:
- Planning, improving Customer Service
- Make sure to make / send the correct documents / data (shipping documents, payment requests, etc.) promptly
- Create cooperation with Sales, OPS, WH and other offices and branches to handle goods smoothly
- Ensuring the completion of daily activities of CS Team by guiding / supporting staff and monitoring the operation progress
- Ensuring resolving issues / complaints from customers - Ensuring creating, storing and updating SOP and making CS employees obey it
2. Control activities:
-Budgeting of CS Team
- Reduce operating costs by analyzing CS Team workloads and arranging human resources (staff) in the most efficient way
- Support and cooperate with the Finance Department in collecting credits to recover debts from customers
3. Ensure compliance:
- Self-monitor company policies and guide employees to comply.
- Improve the organization of CS Team
4. Development of staff:
- Planning training and educating employees equipped with skills & knowledge to carry out daily activities and solving irregularities and implementation
-Maximize employees 'skills and potential through incentives, empowerment and a motivational environment. Control employees' work hours and workloads

Yêu cầu

- Experienced in forwarding and delivery(Especially sea export US, Japan... ; Air export)
- Having at least 3-5 year working experience in the same position is preferred
- Sense of responsibility, team work ,motivated and ambitious
- Communicate well in English
- Control the budget skill

Quyền lợi

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Thông tin khác

Địa điểm làm việc
➢ Hà Nội (Hà Nội)
Ngành nghề
Giao Nhận Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
Không yêu cầu

Thông tin chung

Ngày hết hạn: 10/09/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Great potential of Vietnam's fast growing market created the inspiration for the two leading groups MITSUBISHI LOGISTICS COPR (JAPAN) & INDO-TRANS LOGISTICS (Vietnam) to form the joint venture partnership, recognizing that this is the right time to enter Vietnam market to provide international freight forwarding and total logistics. With Indo-Trans's over 10 years of experience in Vietnam local market and Mitsubishi Logistics' over 200 years of experience in worldwide, the merger is the infusion of strengths between the two leading groups. The goals of MLC-ITL, is to be a professional & reliable total logistics services and especially, bring a benefit and great value to our customers. MLC-ITL has a full staff of experienced employees who are always ready at service to you. We have extended to all modes of transportation freighting to, and from all major destinations around the world.

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