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Mô tả công việc
Job Description Summary
As a CS SWAT, you are responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.
JOB DUTIES
❖ Collect customers' feedback from multi-channels (survey, emails, social media, product reviews, ...)
❖ Effectively resolve customers inquiries/incidents (directly or indirectly) in a considerate and timely manner
❖ Compose thoughtful, personalized responses for a variety of customer requests
❖ Identify, analyze, triage customer requests and spot trends in customer issues to flag for the related departments
❖ Work with relevant departments to prevent the negative feedback from customers
❖ Verify the product reviews from customers and make approval to add in on E-com/S-com.
❖ Improve the experiences customers have with E-com/S-com, with the aim of increasing customer satisfaction and hence, increasing customer loyalty.
❖ Work with the development team to test new features before release.
❖ Make active contributions to help achieve the company goals and successes
Yêu cầu
❖ Customer oriented, possess a genuine and passionate mindset about customer care and about the role in making a customer-centric team successful
❖ Proactive and creative in solving customer issues, keen to make a real difference in making a customer happy
❖ Possess acumen in realizing when something is over your head and are not afraid to ask for help
❖ Strong, confident, patient
❖ Well organized, structured and able to multitask
Efficient in MS Office
Quyền lợi
Bảo hiểm theo quy định
Du Lịch
Đào tạo
Tăng lương
Thông tin khác
Độ tuổi: Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Thông tin chung
- Ngày hết hạn: 14/03/2021
- Thu nhập: 4,000,000 - 8,000,000 VND
