Customer Care Staff (Online Interview)

KINTETSU WORLD EXPRESS (vIETNAM)

Địa điểm làm việc: Hà Nội

Hết hạn: 16/09/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Customer care: Track orders, send bookings to customers, directly interact with customers via email, phone, solve arising problems.
Support sales staff: Receive and handle requests of customers or foreign agents such as checking cargo information, handling complaints if arising, etc...
Supervise the cargo preparation department: Sending requests/instructions to the direct cargo handling departments and monitoring the whole process of preparing cargo to ensure they are in accordance with the requirements of the customer.
Coordinate with related departments to handle unusual incidents.
Update information and status of cargo for related parties such as customers, foreign agents as required.
Make reports according to customer requirements.
Perform duties assigned by superiors.

Yêu cầu

Bachelor Degree in Economics/ International Trade/ Foreign Trade..
Having at least one year experience in Logistic, Forwarding, Supply chain..
Good at English, Microsoft Office (Word, Excel)
Excellent in communication skill, negotiation skill and problem-solving skill.
Having good customer mind set.

Quyền lợi

Attractive salary, Annual leave.
Having opportunity to be our permanent staff.
Full package of social insurance as per Labour Law at gross salary.
Extra 24/7 accident insurance + Premium Health Care Insurance at many international hospitals.
International working environment with many opportunities to develop your career.
Working time: [protected info] from Monday to Friday.
Working location: 8th floor, TTC Building, 19 Duy Tan, Cau Giay, Hanoi.

Thông tin khác

Địa điểm làm việc
➢ 19 Duy Tan, Cau Giay, Hanoi. (Hà Nội)

Thông tin chung

Ngày hết hạn: 16/09/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Kintetsu World Express, Inc. (KWE Corporation) was established in January 1970 in Japan. We supply the service of Freight Forwarding (air, sea, and others), Customs Brokerage, Logistics, and any business related to all of the above. With 16,390 global employees, our Long-Term Vision aims at the business expansion in the global market and improved corporate value and aspires to solidify the company as "A Global Brand Born in Japan" in order to evolve and become the "Global Top 10 Solution Partner." To rightfully earn the trust of our customers, Kintetsu World Express will challenge the design of future logistics in a changing world. This is our mission, our calling, and our promise as a "Global Logistics Partner". Kintetsu World Express Vietnam, Inc. (KWE VN) was officially established on March 28th, 2005. During the 16-year journey, all KWE VN's employees have contributed with tireless efforts to overcome difficulties and challenges for the growth and development of the Company. We honor innovation, integrity, and diversity. We commit to providing equal opportunity in the employment and have formal policies, procedures, and programs to bring out the best for our employees

Quy mô công ty

Từ 101 - 500 nhân viên

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