Customer Care (Support for Students and Parents)
Công Ty TNHH Geniebook Vietnam
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 10/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Mô tả công việc
Loved by over 220,000 users, Geniebook is Singapore's largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We're looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Reporting line to: Learning Advisor Manager
- Develop and implement strategies to consistently increase student engagement with Geniebook.
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the benefit of Geniebook.
- Increase customer's lifetime value by obtaining add-on, referral, and upgrade of Geniebook plan.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Inspire and motivate students to set and achieve their academic goals.
- Identify students' strengths and weaknesses and provide guidance for improvement.
- Assist parents in navigating the Geniebook platform to improve their child's user experience.
Work Arrangement:
- 4 Weekdays + 1 Weekend OR 3 Weekdays + 2 Weekends (Select upon contract signing)
- Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
On-site for all working days
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We're looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Reporting line to: Learning Advisor Manager
- Develop and implement strategies to consistently increase student engagement with Geniebook.
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Analyze & share students' learner's data with the parents to maximise students' improvement and highlight the benefit of Geniebook.
- Increase customer's lifetime value by obtaining add-on, referral, and upgrade of Geniebook plan.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Inspire and motivate students to set and achieve their academic goals.
- Identify students' strengths and weaknesses and provide guidance for improvement.
- Assist parents in navigating the Geniebook platform to improve their child's user experience.
Work Arrangement:
- 4 Weekdays + 1 Weekend OR 3 Weekdays + 2 Weekends (Select upon contract signing)
- Hours: Weekdays 12pm-9pm, Weekends 10am-7pm
On-site for all working days
Yêu cầu
- Strong Sales (farmer) or Accounts Management experience related to Education is highly beneficial.
- Driven and motivated by KPIs and excellence in sales and customer success.
- High energy, passionate, and deeply empathetic of the customer.
- Highly self-motivated with the ability to work fast and smart independently.
- Excellent communication skills and good command of English is essential to succeed in this role.
- Business proficiency in English is highly advantageous
- Driven and motivated by KPIs and excellence in sales and customer success.
- High energy, passionate, and deeply empathetic of the customer.
- Highly self-motivated with the ability to work fast and smart independently.
- Excellent communication skills and good command of English is essential to succeed in this role.
- Business proficiency in English is highly advantageous
Quyền lợi
Thưởng
Bonus & Salary increment 2 times per year
Nghỉ phép có lương
15 Days
Giải thưởng
Sales Awards
Bonus & Salary increment 2 times per year
Nghỉ phép có lương
15 Days
Giải thưởng
Sales Awards
Thông tin khác
Xem thêm
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 10/11/2024
Giới thiệu công ty
Xem trang công ty
Geniebook là công cụ học tập online theo hướng kiểm tra đánh giá đến từ Singapore. Được hỗ trợ bởi Trí Tuệ Nhân Tạo, Geniebook cung cấp cho con bạn một cách hữu hiệu để nâng cao thành tích học tập [...]
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