Mô tả công việc
Key Responsibilities
-Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
-Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service
-You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
-Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
-Take ownership of the customer issues and solve in an urgent and responsible manner.
-Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
-Focuses on high-quality data to set a high standard for all the assignments managed.
-Proactively follow up and keep customer informed of any issues or changes to their shipment.
-Regularly review and update SOP/IOPs.
-Identify and execute upselling opportunities.
Yêu cầu
An energetic talent who will grow along with the company, possessing the qualifications below:
-At lease 01 - 03 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics industries.
-Experience with Supply Chain Management (SCM) / end-to-end products is a big plus
A bachelor's Degree, majoring in Logistics and Supply Chain Management, is preferable
-Language proficiency: Native Vietnamese, Professional English level
-Customer-centricity mindset with a continuous improvement approach
-Excellent interpersonal and communication skills and analytical skills
-Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
-Good analytical and problem-solving skills - the ability to look beyond the obvious and identify creative solutions
Quyền lợi
Thưởng
Attractive Benefit Package + Yearly Performance Bonus
Chăm sóc sức khoẻ
Company Healthcare Package
Đào tạo
Training and Development Opportunities
Thông tin khác
NGÀY ĐĂNG
25/06/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Chuỗi Cung Ứng
KỸ NĂNG
Ocean Transportation, Ocean Freight, Customer Service, Customer Service Experience
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- Sofic Tower, Ho Chi Minh City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/07/2026
