Customer Quality Engineer (Automotive)

Customer Issue Support: Responds to routine customer quality inquiries and concerns in collaboration with Manufacturing Quality, ensuring basic customer service standards are met.
JOB RESPONSIBILITIES
Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
Participates in cross-functional teams to drive continuous improvement.
Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
Monitor customer scorecards and definition of actions by negative trend.
QUALIFICATIONS AND SKILLS REQUIRED
Bachelor's Degree in Engineering
Very good quality background
Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
Knowledge in IATF16949 and ISO9000 requirements
Good communication and negotiation skills
Presentation skills
Good English knowledge, verbal and writing
Flexible and loadable
Independent working behaviour
Ability taking decisions
Social competence
Team worker
Knows how to drive and with valid driver's license
Travel willingness
Excellent negotiating skills