Customer Service Agent

Travel and Pay Software Solutions

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 28/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

Support hotels in resolving payment-related issues
Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
Create & manage new customer accounts within the system, maintaining data integrity
Process tasks related to invoice completion, adhering to established workflows
Collaborate with cross-functional teams to enhance systems & improve operational processes
Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
Document & escalate complex cases to relevant teams for resolution

Yêu cầu

Experience in customer service or similar roles
Familiarity with invoicing and account management systems
Strong verbal and written English communication skills
Curious and eager to learn new products/services
Detail-oriented with excellent multitasking abilities
Proactive and innovative problem-solving mindset
German language skills are a plus

Quyền lợi

Full salary and benefits as an official employee on probation.
Hybrid working model
Open and flat environment, highly appreciate your idea and constantly supporting your skill development.
Innovative and international learning and development program, we dedicate to supporting employees' growth and development of skills.
Challenging products with onsite opportunities in Europe (Germany, Australia, Poland, etc.)
13th-month salary & short-term incentives: we offer incentives as defined by the company's success in the previous year.
15+ annual leaves per year.
Full healthcare compliance.
Premium healthcare for employees.
Gifts for every special occasion.
Supportive working conditions: Laptop, MS Surface Hub.
Free and unlimited snacks, tea, coffee, and by-choice request.
Premium company trip & business traveling programs and other exciting activities.
Note: Only shortlisted candidates will be contacted. Thanks for your interest!

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: Tòa nhà Anna, Công viên phần mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Quận 12
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 28/02/2025

Giới thiệu công ty Xem trang công ty

Travel and Pay Software Solutions (called Travel2Pay) is a joint-venture company with German Investment. Travel2Pay is located at Quang Trung Software City in a modern Anna Building with a modern office design. Partners and customers of Travel2Pay are the top ranking international companies. We...

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