Customer Service Agent

Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer service and logistic Manager of Nefab Vietnam.
MAIN RESPONSIBILITIES
• Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.
• Process sales orders and invoices.
• Prepare shipping documents.
• Prepare correspondences and fulfil customer needs to ensure customer satisfaction.
• Maintain customer records by updating customer information.
• Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
• Handle and follow up on sales/delivery enquiries, including payment issues.
• Plan, arrange and track delivery schedule.
• Follow up with customer on orders and payments.
• Generate sales, inventory, and other reports.
• Work closely with warehouse team on stock availability and its lead time.
• Any other tasks assigned by the leader as needed.
Logistics - Supporting Responsibilities:
• Coordinate with the warehouse for order readiness and shipment schedule.
• Support in preparing basic logistics documents (delivery notes, handover forms).
• Track shipment progress and provide updates to customers when needed.
• Report any delivery issues (delays, quantity discrepancies, damages) to the relevant teams.
• Assist in inventory checks related to customer orders (if required).