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Mô tả công việc
Order Management
Utilize the SAP system to process customer orders promptly and oversee the end-to-end Order-to-Deliver process to ensure timely fulfillment.
Accountable to ensure Sales Order / Credit and Debit Note is processed in SAP system within the cut-off time.
Ensure that all system and operational transactions comply with local laws, regulatory taxation, and Energizer corporate policies.
2. System-related
Ensure EDI error messages are being reviewed and resolve timely manner. This includes escalating order & invoice issues to the market customer service / supply chain or IT to resolve, if necessary.
Responsible and managing CSC processes related to warehousing & distributionsin accordance to SOP:
Daily stock reconciliation (ENR vs 3PL report).
Verify Return stock update and issue Credit note, Debit Note in line with monthly agreed timeline.
3.Handling internal & external customers enquiries and requests for information in timely and professional manner. Should any abnormalities arise, please escalate to Reporting Manager.
Yêu cầu
Responsible forproviding exceptional customer service to meet order fulfillment and enquiries, ensuring that both internal and external customers receive prompt and accurate service.
Other responsibilities include working with in-market stakeholders to resolve any order, invoices and EDI issues,preparing reports related to Customer Service and able to drive continuous improvement.
Quyền lợi
Entitled to full benefits in accordance with the law (Health Insurance, Social Insurance, Unemployment Insurance) after 2 months of probation.
Annual leave and periodic health check-ups.
Welfare benefits in accordance with the Company's policies and regulations (company trips, vacations, bonuses, public holidays, etc.).
Work in a professional and friendly environment with many opportunities for career advancement and development.
Thông tin chung
- Ngày hết hạn: 19/09/2025
- Thu nhập: 15 - 20 triệu VNĐ
Nơi làm việc
- Hồ Chí Minh
- 1. Hồ Chí Minh
