CUSTOMER SERVICE and support coordinatorCông Ty TNHH Collective
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Lương: 14 Tr - 15 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 24/04/2024
Hạn nộp: 24/05/2024
Mô tả công việc
Mô tả Công việc
JOB DESCRIPTION
Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the many farming communities that grow our beans. They are passionate about Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our customers at home and abroad
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you join us on our journey!
THE JOB
Lacàph is seeking a dynamic and organized individual to fill the position of Customer Service and Support Coordinator at our Roastery. This role serves as the primary point of contact for both internal and external coordination across all channels, acting as a bridge between the Sales team and the Roastery. The ideal candidate will be responsible for managing sales orders, coordinating delivery timelines, and facilitating communication between various stakeholders.
WORKING PLACE - WORKING TIME
Lacàph Roastery - No. 75 Street No. 2 Thao Dien Ward, Thu Duc City, Ho Chi Minh City
Monday to Friday from 8:00 AM to 5:00 PM
PRIMARY DUTIES
Serve as the main contact point for customer inquiries, feedback, and communication, redirecting them to the appropriate sales channels as needed;Receive and process sales orders, ensuring accuracy and completeness;
Coordinate with the production team to track delivery timelines and ensure duly fulfillment of orders;
Provide consultations and support for customers through e-commerce channels, addressing queries and concerns promptly;
Receive e-commerce orders, track and monitor the fulfillment process, ensuring orders are processed efficiently and accurately;
Report to the Roastery Supervisor on a regular basis, providing updates on sales orders, delivery status, and customer feedback;
Collaborate closely with the Sales team to streamline processes and improve customer satisfaction;
Maintain a high level of professionalism and customer service at all times;
Assist with various tasks as assigned, including administration, reporting, inventory management, logistics coordination, and export documentation
JOB DESCRIPTION
Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the many farming communities that grow our beans. They are passionate about Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our customers at home and abroad
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you join us on our journey!
THE JOB
Lacàph is seeking a dynamic and organized individual to fill the position of Customer Service and Support Coordinator at our Roastery. This role serves as the primary point of contact for both internal and external coordination across all channels, acting as a bridge between the Sales team and the Roastery. The ideal candidate will be responsible for managing sales orders, coordinating delivery timelines, and facilitating communication between various stakeholders.
WORKING PLACE - WORKING TIME
Lacàph Roastery - No. 75 Street No. 2 Thao Dien Ward, Thu Duc City, Ho Chi Minh City
Monday to Friday from 8:00 AM to 5:00 PM
PRIMARY DUTIES
Serve as the main contact point for customer inquiries, feedback, and communication, redirecting them to the appropriate sales channels as needed;Receive and process sales orders, ensuring accuracy and completeness;
Coordinate with the production team to track delivery timelines and ensure duly fulfillment of orders;
Provide consultations and support for customers through e-commerce channels, addressing queries and concerns promptly;
Receive e-commerce orders, track and monitor the fulfillment process, ensuring orders are processed efficiently and accurately;
Report to the Roastery Supervisor on a regular basis, providing updates on sales orders, delivery status, and customer feedback;
Collaborate closely with the Sales team to streamline processes and improve customer satisfaction;
Maintain a high level of professionalism and customer service at all times;
Assist with various tasks as assigned, including administration, reporting, inventory management, logistics coordination, and export documentation
Yêu cầu công việc
Yêu Cầu Công Việc
REQUIREMENTS
Bachelor's degree in business and/or hospitality management or related fields;
Prior experience in customer service, sales support, or a similar role is highly desirable;Excellent communication skill, both written and verbal;
Strong organizational and time management abilities, with a keen attention to detail;
Proficiency in Microsoft Office and experience with ERP is a plus;
Ability to work independently and collaboratively in a fast-paced environment;Knowledge of logistics and export documentation processes is advantageous;
English is preferred but not a must.
BENEFITS
Internationally-oriented work environment with English and Vietnamese as primary languages;
Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;
"All you can drink" coffee provided by our star Coffee Guides team;Annual health check;
Two "Family Emergency" days/year for critical moments where your family needs you the most;
Year-end bonus based on individual and company performance;
Annual salary reviews and career planning day;
Relevant training and guidance with regular feedback for improvement;
Phone and parking allowance upon completion of probation;
And all additional benefits, rights, and allowances as per the Vietnamese Labor Code
REQUIREMENTS
Bachelor's degree in business and/or hospitality management or related fields;
Prior experience in customer service, sales support, or a similar role is highly desirable;Excellent communication skill, both written and verbal;
Strong organizational and time management abilities, with a keen attention to detail;
Proficiency in Microsoft Office and experience with ERP is a plus;
Ability to work independently and collaboratively in a fast-paced environment;Knowledge of logistics and export documentation processes is advantageous;
English is preferred but not a must.
BENEFITS
Internationally-oriented work environment with English and Vietnamese as primary languages;
Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;
"All you can drink" coffee provided by our star Coffee Guides team;Annual health check;
Two "Family Emergency" days/year for critical moments where your family needs you the most;
Year-end bonus based on individual and company performance;
Annual salary reviews and career planning day;
Relevant training and guidance with regular feedback for improvement;
Phone and parking allowance upon completion of probation;
And all additional benefits, rights, and allowances as per the Vietnamese Labor Code
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
14 Tr - 15 Tr
VND
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
14 Tr - 15 Tr
VND
Nộp hồ sơ liên hệ
Công Ty TNHH Collective
Giới thiệu công ty
Công Ty TNHH Collective việc làm
220A Nguyễn Công Trứ, Phường Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Nhân Viên Tư Vấn / CSKH / Sale Căn Hộ Cho Thuê (Không yêu cầu kinh nghiệm)
Công ty TNHH Thế giới căn hộ An Home
10 triệu - 25 triệu VNĐ
Hồ Chí Minh
31/05/2024
Nhân Viên Chăm Sóc Khách Hàng ( Customer Service)
CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ THIÊN THỜI
10 - 15 triệu
Hồ Chí Minh, Điện Biên
13/06/2024
Chăm Sóc Khách Hàng / CSKH/ Customer Service (OB)
CÔNG TY TNHH CARELINE SOLUTION
10 - 13 triệu
Hồ Chí Minh
01/06/2024
Customer Service (Chăm Sóc Khách Hàng)
Công ty TNHH Animal Doctors International Việt Nam
Thỏa thuận
Hồ Chí Minh
29/05/2024
Chăm Sóc Khách Hàng (Customer Service Staff)
CÔNG TY TNHH GBG GROUP SERVICES
Từ 11 triệu VNĐ
Hồ Chí Minh, Đồng Nai
04/06/2024
Trưởng Nhóm CSKH/ Customer Service Team Leader
Công Ty TNHH Thương Mại Việt Nam Excellence Mar
15 - 22 triệu
Hồ Chí Minh
08/06/2024
Customer Service (Nhân viên Chăm sóc Khách hàng)
Công ty TNHH COW PLAY COW MOO VIỆT NAM
Cạnh tranh
Hồ Chí Minh
30/06/2024
Nhân Viên Chăm Sóc Khách Hàng - Customer Service (Phỏng Vấn Online, Tiếng Anh Tốt, Không Yêu Cầu Kinh Nghiệm)
CÔNG TY TNHH transcosmos Việt Nam
10 - 12 triệu VNĐ
Hồ Chí Minh
07/06/2024
Nhân Viên Chăm Sóc Khách Hàng - Customer Service
Công ty Cổ Phần King Food Market
7 Tr - 9 Tr VND
Hồ Chí Minh
14/07/2024
Nhân Viên Vận Hành & Chăm Sóc Khách Hàng - Customer Service & Sale Operation Admin
Công Ty Cổ Phần Đầu Tư Xuất Nhập Khẩu Xuyên Thái Bình Dương
Thỏa thuận
Hồ Chí Minh
25/05/2024
Vị trí CUSTOMER SERVICE and support coordinator do công ty Công Ty TNHH Collective tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 14 Tr - 15 Tr VND, tìm thêm việc làm về CUSTOMER SERVICE AND SUPPORT COORDINATOR hoặc công ty Công Ty TNHH Collective ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Collective việc làm
220A Nguyễn Công Trứ, Phường Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên