Customer Service Assistant

Working at Freudenberg: We will wow your world!
Responsibilities:
Manage customer orders from order entry to delivery, ensuring accurate processing, timely invoicing, and effective follow-up.
Coordinate with internal teams and external stakeholders to meet customer requirements and ensure smooth order fulfillment.
Monitor inventory levels, prepare demand forecasts, and support stock planning to prevent shortages and overstock situations.
Arrange local and export shipments, manage logistics documentation, and verify freight costs and shipping requirements.
Support daily sales operations by maintaining records, monitoring product quality status, and tracking pricing, packaging, and lead-time updates
Qualifications:
College or University degree
Basic proficiency in written and spoken English
Familiar with SAP/ERP systems and Microsoft Office applications (especially Excel & Word)
Experience in Garment (Apparel) & Textile industry is an advantage
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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg & Vilene International Vietnam Co. Ltd.