Customer Service Associate

Lazada Vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 14/04/2019

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

The Customer Service Associate will be responsible for:
Feedback promptly to customer inquiries in professional manner (Phone, email)
Coordinate with Order Management Officer & Senior Team Leader to come up with process improvement
Responsible for agent coaching and improvement. Motivate the team to achieve higher performance with high attendance
Responsible for ticket escalation
Finding the answers/solutions to customer queries/issues
Handle and resolve customer complaints
Communicate and coordinate with internal, external departments
Control KPIs breach
Shift rotation (8 hours/ shift): Morning shift starts at 08:00,
Night shift finishes at 20:00

Yêu cầu

At least 1 year experienced in customer service call center
Friendly and can-do attitude, and willing to help at all times
Customer service orientation
Strong communication and interpersonal skills
Fluency in Vietnamese and knowledge of English
Proficient in Word, Excel, Power Point and Internet
High adaptability, hungry to learn and grow
Able to work well with team members in a high pressure
Initiative, able to change and make necessary changes
High stress tolerance
Attention to detail and accuracy

Quyền lợi

AON Insurance
15 days paid annual leave
tea break

Thông tin chung

Ngày hết hạn: 14/04/2019
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Founded in 2012, Lazada Group is Southeast Asia's leading eCommerce platform. With a presence in six countries - Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam - we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba's best-in-class technology infrastructure.

Logistics - WE GET IT THERE

With end-to-end logistics capabilities and complete control over our supply chain, virtually any product is a click away. We have fulfillment centres across 17 Southeast Asian cities, and our investment in warehouses, sorting centres, and digital technologies complement our partner network and our cross-border and last mile arrangements in each country.

Technology - A SMARTER WAY TO SHOP

At Lazada, we harness both existing and emerging technologies to redefine the retail experience. Leveraging data in real time allows us to quickly adapt to changing demands and conditions. We connect consumers to brands, create customised experiences, and have evolved into a retail destination that customers come to for both shopping and entertainment. And we continue to push the boundaries. Project Voyager, our technology stack jointly developed with Alibaba, powers Lazada with the most scalable and competitive product and technology solutions for the next decade.

Payments - SAFE, SEAMLESS TRANSACTIONS

Ensuring secure and seamless transactions guides the development of Southeast Asia's most secure payments and financial services infrastructure. In a region still at varying stages of e-payment and eCommerce adoption, we've evolved a suite of options that cater to existing preferences while easing customers into digital payments through intuitive solutions they can trust.

Quy mô công ty

Từ 501 - 1000 nhân viên

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