Customer Service Coordinator (International Supply Chain Management)

Manage supply chain for oversea customers including cargo/PO management, vendors and carrier management.
• Pre-shipment:
- Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)
- Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24hours
- Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems - sending Pre-advice to consignee and get their approval.
- Place booking with consignee's nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee's instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.
- Release bookings to vendors as per approved shipping plan
- Receive shipping instruction from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading
- Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested.
• Post-shipment:
- Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.
- Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.
- Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)
- Co-ordinate with AR-AP team to clear vendors' outstanding invoices > 14days and escalate to customers if needed.
- Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.
- Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed.
• Handle other tasks assigned by team leader or Manager.