Customer Service Cum Admin Officer

Responsibilities:
As an Customer Service cum Admin Officer, your job is to make sure customer interactions with the organisation are positive and leave them satisfied. You will take customer phone calls, respond to their inquiries and complaints, and assist our colleagues in China with completing their issues, all while remaining polite and professional.
Customer Service Responsibilities:
• Attend to walk in customers and provide good customer service
• Attend to customers' email and phone enquiries professionally and amicably
• Provide timely response to customer feedback or enquiries
Administrative Responsibilities:
• Liaise and coordinate between stakeholders to ensure the requirements are met
• Coordinate with the flow of work, arranging for meeting rooms, forms, travel/hotel bookings, car rental & payment, office set up, timesheet & leave records, Office equipment & furniture, etc.
• Manage monthly outsource services such as photocopy rental, cleaning, accomodation, taxi, etc.
• General administrative assistance
• Other reasonable duties as assigned.